Welcome to VapeCiga. We are committed to providing fast, secure, and compliant shipping for all orders placed through our website.

Order Processing Time

Please allow 1–5 business days for order processing. During this time, our team verifies, packs, and prepares your items to ensure everything is ready for dispatch.

Processing times may vary during holidays, sales events, or periods of high order volume.

PACT Act Compliance & Shipping Procedure

Due to federal compliance requirements under the PACT Act, certain vape-related products cannot be shipped directly through standard carriers.

To remain fully compliant with federal and state regulations:

• Orders may first be transferred to a certified third-party shipping partner
• The shipping provider handles compliant delivery procedures
• Adult signature requirements may apply depending on state laws and carrier policies
• Orders are only shipped to jurisdictions where applicable products are permitted

We reserve the right to cancel or refuse shipments that violate local, state, or federal regulations.

Delivery Time

After your order has been processed and handed off to the shipping provider, delivery typically takes 1–8 business days, depending on your location.

Estimated delivery times are not guaranteed and may be affected by:

• Carrier delays
• Weather conditions
• Compliance verification requirements
• Local delivery restrictions
• High shipping volume periods

Warehouse Location

All orders are shipped from our United States warehouse.

Tracking Information

Once your order has been shipped, you will receive tracking information via email when available. Please allow some time for tracking updates to appear in the carrier’s system.

Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for delays, lost packages, or additional shipping fees caused by:

• Incorrect addresses
• Incomplete address details
• Failed delivery attempts
• Refused packages

Lost, Delayed, or Stolen Packages

While we work with trusted shipping partners, VapeCiga is not responsible for carrier delays, lost shipments, or stolen packages once the order has been transferred to the shipping carrier.

If you experience a delivery issue, please contact the carrier first and then reach out to our support team for assistance.

Age Restrictions

By placing an order, you confirm that you are of legal smoking age in your jurisdiction. Age verification may be required before shipment or delivery.

Contact Us

If you have any questions regarding shipping, processing times, or delivery restrictions, please contact our customer support team.