As we all know, global shipping has been hit by the coronavirus.
To avoid delays in your order, there is something about the shipment we have to share with you.
1. Delivery time these days will be longer than usual, thanks for your understanding and your patience is much appreciated.
- Singapore Post , China Post and Yunexpress, it will take more 5-10 business days than usual for shipping time.
- DHL, because there is not enough aeroplane, so the package has to wait 10-15 business days to be ship out.
2. About e-liquid, now we can just ship the e-quid to the United States, France, Spain.
About the product with a built-in battery, Now we can not ship e-liquid and product with a built-in battery to the following countries and regions:
|Saudi Arabia||Chile (Easter Island)|
3. Sorry that there is no shipping method can help us deliver the package to Saudi Arabia, Costa Rica, Chile, Bolivia and Ukraine Now.
Thank you for your understanding any questions please let us know (firstname.lastname@example.org)!
1. Free shipping: When order over $20 and package weight is less than 2 kg, we provide free shipping for you. Of course, you must select Free Shipping during checkout to be eligible and it will be shipped with our default shipping methods, which can take the full 24- 48 business hours to be processed.
2. If you have a preferred shipping method, you can find that we also provide some for you to choose. In this way, the shipping fee is counted by product weight and the destination, and you will know about it at the checkout page.
Note: If your package weight is more than 2 kg, it is necessary for you to afford the shipping fee. In that case, if you have more than one item in your order, we recommend you to make your order separately to avoid parcel more than 2 kg.
We can ship to most countries in the world except Afghanistan, Iraq, Mexico, Turkey.
We kindly remind you to get to know well about the shipping and import policy in your country and region about electronic cigarettes before placing an order.
When order over $10 and package weight is less than 2 kg, and you choose the Free Shipping during checkout, your package will be shipped by our default shipping method, Generally, China Post are the ones we usually choose.
Note: E-Liquid only can be shipped by Singapore Post Register Air Mail (Singapore Post (E-Juice Only)). If your order contains E-liquid, E-liquid will be shipped separately.
Shipping and Delivery Estimates
The total time for you to receive your item = processing time + shipping time. All estimates are based on business days.
1. Processing time
There is a processing time of 24- 48 hours on most orders. However, the item's stock status can affect the processing time.
In stock products: We ship in-stock orders as soon as possible. Normally, It will be shipped out to you within 24hours if your item is in stock.
Pre-order products: The shipping out time of the pre-orders display on the product page, it is based on the arrival time, and we will process the pre-order by the payment sequence of the presale products.
2. Shipping time
Shipping time depends on the shipping method selected during checkout.
|Shipping Method||Estimated Shipping Time|
|Free Shipping||25-45 Business Days|
|Australia Post (With Tracking)||5-7 Business Days|
|China Post (With Tracking)||25-45 Business Days|
|DHL||5-7 Business Days|
|DHL PAKET||5-10 Business Days|
|EMS||5-10 Business Days|
|Fedex||5-7 Business Days|
|Singapore Post (With Tracking)||25-45 Business Days|
|USPS||7-15 Business Days|
|DHL eCommerce||7-15 Business Days|
|Whistl||7-15 Business Days|
|YODEL (Express)||7-15 Business Days|
|YunExpress||7-15 Business Days|
Note: When encountering with force majeure, weekends, holiday periods, the processing of orders will be delayed.